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( GEORGIA
, Other Cities
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IT Consultant
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Data Center Team or Shift Lead
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( OHIO
, Cincinnati )
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Job
Description : |
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* Incident / Change Tracking & Assignment
o Assignment of incidents/changes to engineers
o Tracking incidents/change through to completion
* Customer / Support Team Communication / Updates
o Status updates as required for changes / incidents on conference calls / emails / instant messaging
* Level 1 escalation
o Initial escalation point for engineers / Support Teams when issues arise with onsite tasks. Escalation can be via phone, instant messaging, email
* Media Tracking
o As per tape management processes defined in Section 4
* Device Build Configuration (i.e. Port Allocation, Automated OS Provisioning)
o As per device installation processes defined in Section 4
* Change Management Processes e.g. Obtaining change approvals, creating/verifying implementation plans, pre-work checklists etc.
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Job
Type :
Not available |
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Job
Category :
Software/Hardware/EDP |
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Pay
Rate :
As Per The Company Norms |
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Skills
Required : |
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Incident / Change Tracking & Assignment,Assignment of incidents/changes to engineers,Tracking incidents/change through to completion |
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Qualification
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Not Available |
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Career
Level :
Middle Management |
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Experience
:
Minimum 5 Years-Maximum 6 Years
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Other
Informations : |
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Not Available
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Contact
Information : |
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Arindam Roy
Systel,Inc.
IN
Web: http://www.systelinc.com
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Reference : |
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Not Available
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Reference ID:
Not Available
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