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( NEW JERSEY
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IT consulting Service
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Desktop Support - NT
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( PENNSYLVANIA
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Job
Description : |
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Summary / Objective:
** The Systems Engineer I ** (IT Support Services) position serves as a central point of contact to complete end user and management requests in regards to problems or implementations at the desktop/workstation level.
** Applies understanding of computer software and hardware to diagnose problems, determine appropriate course of action, provide complete follow-through to successful resolution or escalate to appropriate support technician and/or department.
** Maintains accurate documentation in the Help Desk system of all user requests, repairs and reported issues including cause, resolution and preventative action.
** Configures and provides instruction in the use of software applications on desktop computers for employees.
** Provides in-depth support on Windows applications, network connectivity, user accounts, network printing, and any other hardware/software issues.
** Works with other Technology Support staff to implement and maintain internal and external applications.
Time Spent on Primary Activities:
** End user support - 90% (Desktop troubleshooting, client/customer support, hardware/software maintenance).
** Documentation and inventory - 10%
Educational Requirements:
** Bachelor**s degree with a minimum of 3 years experience with computer operations required. Related experience may substitute for college course work.
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Job
Type :
Not available |
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Job
Category :
Software/Hardware/EDP |
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Pay
Rate :
As Per The Company Norms |
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Skills
Required : |
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NT XP 2003 servers |
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Qualification
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Not Available |
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Career
Level :
Middle Management |
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Experience
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Minimum 5 Years-Maximum 6 Years
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Other
Informations : |
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Not Available
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Contact
Information : |
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NuTech Staffing, Inc.
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Reference : |
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Not Available
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Reference ID:
Not Available
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