| |
First Tek Technologies, Inc
|
| |
( TEXAS
, Other Cities
)
|
| |
|
| |
|
| |
IT Consulting Service
|
| |
|
| |
Call Center Specialist
|
| |
( GEORGIA
, Atlanta )
|
| |
Job
Description : |
| |
** General Call Center Technology
** Telco industry A+
** Knowledge of all call center functions including; sales, collections, trouble ticketing, etc.
** Understanding of call routing methodology (IVR flow with Genysis and Witness)
** 5+ Years of experience
** Contact Center IT / Technology Deployment
** Experience / expertise deploying core contact center infrastructure / technologies; ACD, IVR, CTI, Network Routing, WFM, Quality Management; Application Integration etc.
** Strong Project Management skills
Required:
** 2-4 years relevant work experience in the design, development, and delivery of CRM / contact center transformation solutions including Productivity and Process Improvement, Sales and Revenue Initiatives (Upsell / Cross-Sell), Customer Retention, Cost Reduction, Performance Management and KPIs
** Subject matter knowledge in the areas of contact center operations, performance management and metrics, quality management and training, workforce management, and other customer-facing functions such as sales, marketing and CRM campaign management.
** Demonstrated understanding of activities related to evolving traditional call centers from telephony-based cost centers to a profit centers that provide the capability to manage customer relationships.
** Proven ability to evaluate call center performance and develop future state customer service offerings across customer access channels.
** Working knowledge of CRM, Business Intelligence and Contact Center technical architecture a plus.
|
| |
| |
Job
Type :
Not available |
| |
| |
Job
Category :
Software/Hardware/EDP |
| |
| |
Pay
Rate :
As Per The Company Norms |
| |
|
| |
Skills
Required : |
| |
CRM, IVR, ACD, IVR, CTI, Network Routing, WFM, Quality Management; Application Integration |
| |
|
| |
Qualification
: |
| |
Not Available |
| |
|
| |
Career
Level :
Middle Management |
| |
|
| |
Experience
:
Minimum 4 Years-Maximum 5 Years
|
| |
|
| |
Other
Informations : |
| |
Not Available
|
| |
|
| |
|
| |
Contact
Information : |
| |
Ronald Harris
First Tek Technologies Inc
Voice : 205-419-5808
Fax : 732-909-2773 / 207-221-1005
E-mail : ronald@first-tek.com
Web : www.first-tek.com
622 Georges Road, Suite# 102,
North Brunswick, NJ 08902
|
| |
|
| |
Reference : |
| |
Not Available
|
| |
|
| |
Reference ID:
Not Available
|
| |
|
| |
|
| |
|
|
|
