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( DELAWARE
, Other Cities
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IT Consultant
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Service Delivery Manager II
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( GEORGIA
, Atlanta )
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Job
Description : |
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Support the fulfillment of the company vision for prompt and professional client services through motivation and leadership
Oversee the day-to-day implementation and operational aspects of the client relationship
Develop strategy needed to achieve agreed upon service levels
Manage the setup and delivery of services
Work with the client to manage priorities and expectations
Manage the requirements definition process and ensure that system specifications accurately reflect client requirements
Build effective liaisons to manage the transition from implementation to ongoing client delivery
Act as a subject matter expert regarding the application of business objectives and alternatives for service delivery
Build a cohesive team by championing quality, integrating team efforts through status meetings, sharing appropriate information, and building depth of expertise
Manage finances for the account, including invoice creation, timely receipt of client payments, and other P&L responsibilities.
Functional Description:
Customer facing role which requires excellent written and oral communication skills. Manage a team of IT professionals performing Service Desk, Desktop, Server Engineering, Network Operations / Engineering, Data Center Operations coordination functions. Must have experience with the successful implementation of scripting, automation tools, and Operational Processes required to maintain high degree of customer satisfaction while continuously optimizing the expenses required to deliver the services. Must be process driven, self motivated and driven to delivery high quality customer support and client relationship |
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Job
Type :
Not available |
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Job
Category :
Software/Hardware/EDP |
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Pay
Rate :
As Per The Company Norms |
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Skills
Required : |
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Service Delivery Manager II |
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Qualification
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Not Available |
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Career
Level :
Middle Management |
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Experience
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Minimum 5 Years-Maximum 6 Years
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Other
Informations : |
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Not Available
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Contact
Information : |
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recruiter
ACS inc
Phone: (999) 999-9999
Web: https://acs71.recruitmax.com/MAIN/CareerPortal/job_profile.cfm?szOrderID=24098
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Reference : |
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Not Available
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Reference ID:
Not Available
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