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( DELAWARE
, Other Cities
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IT Consultant
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SAP Delivery Manager
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( ARIZONA
, Phoenix )
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Job
Description : |
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This person would be responsible for leading and managing a large global technical team of senior and junior Basis Administrators supporting a large number of SAP clients.Will have direct responsibility for ensuring customer SLAs are being met, customer satisfaction is high, and the issues are being addressed within the required time frames.
Will be required to handle all production support related escalations and identify proper resolution path and next steps to prevent those issues from occurring again.Will be required to ensure that all Severity 1 tickets are reviewed and proper solutions are being put in place.
Identify process and procedure improvements and changes that need to take place in order to better support our customers and ACS.
Will develop training plans for the SAP Basis team and identify skill sets to address customer needs.
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Job
Type :
Not available |
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Job
Category :
Software/Hardware/EDP |
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Pay
Rate :
As Per The Company Norms |
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Skills
Required : |
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Service Delivery Manager III
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Qualification
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Not Available |
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Career
Level :
Middle Management |
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Experience
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Minimum 4 Years-Maximum 5 Years
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Other
Informations : |
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Not Available
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Contact
Information : |
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recruiter
ACS inc
Phone: (999) 999-9999
Web: https://acs71.recruitmax.com/MAIN/CareerPortal/job_profile.cfm?szOrderID=26614
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Reference : |
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Not Available
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Reference ID:
Not Available
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