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( DELAWARE
, Other Cities
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IT Consultant
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Customer Care Assistant
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( WASHINGTON
, Kent )
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Job
Description : |
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Using a computerized system, responds to customer inquiries in a call center environment.
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, researches/resolves inquiries and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Provide functional medical account expertise to clients and increase base collections.
- Informs customers about services available and assesses customer needs.
- Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
- Prepares standard reports to track workload, response time and quality of input.
- Assists in implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
- Responsible for the timely reporting, escalation and resolution of day-to-day operational problems, account resolution and collections.
- Coordinates Call Center Operations service delivery activities with assigned internal clients.
- Develops and maintains quantitative measures and performance metrics.
- All other duties as assigned.
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Job
Type :
Not available |
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Job
Category :
Software/Hardware/EDP |
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Pay
Rate :
As Per The Company Norms |
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Skills
Required : |
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healthcare billing collections customer service |
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Qualification
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Not Available |
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Career
Level :
Middle Management |
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Experience
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Minimum 5 Years-Maximum 6 Years
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Other
Informations : |
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Not Available
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Contact
Information : |
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recruiter
ACS inc
Phone: (999) 999-9999
Web: https://acs71.recruitmax.com/MAIN/CareerPortal/job_profile.cfm?szOrderID=26883
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Reference : |
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Not Available
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Reference ID:
Not Available
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