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( DELAWARE
, Other Cities
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IT Consultant
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Desktop Support Technician
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( MICHIGAN
, Dearborn )
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Job
Description : |
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Ensures the most complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standards.
Briefs customers as well as management on the status of current resolution efforts and attends daily/weekly meetings.
Maintains daily tickets and reports to ensure the highest service levels are maintained.
Serves as technical advisor, providing front telephone, remote desktop, and onsite desktop support for system users with complex issues by resolving or conferring with the appropriate technical or systems personnel.
Initiates tracking and reporting of issues, as well as recommends means for system improvement including procedural steps, increased training, and enhanced documentation.
Serves as a mentor to lower level helpdesk technicians providing guidance during the troubleshooting process, training on new products and assistance in the development of their skills |
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Job
Type :
Not available |
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Job
Category :
Software/Hardware/EDP |
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Pay
Rate :
As Per The Company Norms |
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Skills
Required : |
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Desktop Support Technician |
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Qualification
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Not Available |
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Career
Level :
Middle Management |
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Experience
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Minimum 5 Years-Maximum 6 Years
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Other
Informations : |
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Not Available
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Contact
Information : |
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recruiter
ACS inc
Phone: (999) 999-9999
Web: https://acs71.recruitmax.com/MAIN/CareerPortal/job_profile.cfm?szOrderID=28873
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Reference : |
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Not Available
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Reference ID:
Not Available
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