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( DELAWARE
, Other Cities
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IT Consultant
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IT Operations Service Desk Manager
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( TEXAS
, Austin )
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Job
Description : |
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Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
Job Description
High energy individual with proven technical service delivery and customer management skills desired as a strategic addition to a highly dynamic team supporting state and local government electronic payment and benefit contracts for ACS customers. Specifically will be charged with leadership of our solutions support service desk and ITIL service improvement initiatives driving overall performance in the meeting and exceeding of our service commitments to our customers.
Key elements:
First point of contact for service issues and active ownership of all client issues
Production operations, production processing and applications monitoring
Incident, Problem, Notification, Escalation and Crisis Management
Service Level Management
Availability Management
Active Ownership of all client issues |
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Job
Type :
Not available |
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Job
Category :
Software/Hardware/EDP |
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Pay
Rate :
As Per The Company Norms |
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Skills
Required : |
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Operations Service Desk |
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Qualification
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Not Available |
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Career
Level :
Middle Management |
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Experience
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Minimum 5 Years-Maximum 6 Years
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Other
Informations : |
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Not Available
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Contact
Information : |
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recruiter
ACS inc
Phone: (999) 999-9999
Web: https://acs71.recruitmax.com/MAIN/careerportal/Job_Profile.cfm?szOrderID=30339
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Reference : |
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Not Available
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Reference ID:
Not Available
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