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( NEW JERSEY
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IT consulting Service
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Help Desk / Desktop Specialist
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( MARYLAND
, Other Cities )
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Job
Description : |
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This position within the Client Technology Services (CTS) area of the IT Operations organization provides day-to-day support on Incident Management processes related to systems and applications support. Provides support to (as a member of the CareFirst Service Desk; aka: Help Desk), IT, and all Business areas for Incident Management processes, Root Cause Analysis, and HealthChecks with little supervision. Provides support for day-to-day systems and applications for IT, Business, Members, Providers, Brokers, Third Party Administrators, and Partners (RealMED, ACS, Argus, etc). Resolves non-routine issues and responsible for initiating resolutions as they arise based on experience and knowledge.
Familiar with BMC Service Desk Express or other popular incident management tools.
* Familiar with general web site usage or web portals, e-commerce or e-business web site support.
* Familiar with ITIL processes and environment
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Job
Type :
Not available |
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Job
Category :
Software/Hardware/EDP |
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Pay
Rate :
As Per The Company Norms |
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Skills
Required : |
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Help Desk / Desktop Specialist
Remedy Citrix Mainframes Argus ACS Realmed
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Qualification
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Not Available |
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Career
Level :
Middle Management |
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Experience
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Minimum 5 Years-Maximum 6 Years
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Other
Informations : |
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Not Available
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Contact
Information : |
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Sunny Yarlagadda
Zolon Tech Solutions Inc
21515 Ridgetop Circle Suite 20
Sterling, VA 20166
Phone: (703) 378-6585 ext: 117
Web: http://www.zolon.com
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Reference : |
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Not Available
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Reference ID:
Not Available
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