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( DELAWARE
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IT Consultant
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IT Infrastructure Technical Lead
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( KENTUCKY
, Other Cities )
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Job
Description : |
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Act as the primary point of contact for all ITO services provided to the BPS division.
- Provide an excellent customer experience by anticipating and resolving customer issues in a manner that exceeds the customer expectations.
- Seamless project management through all phases of the customer relationship - coordinating with the customer, technical resources, and support personnel
- Communicating regularly with the customer to evaluate satisfaction and proactively identify upcoming needs
- Coordinating with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines
- Work with the ITO technical managers to ensure the technical expertise is available as needed.
- Work with the incident managers to ensure that incidents are being handled and resolved in a timely manner.
- Receive, prioritize and project manage all service requests to ensure that all projects are kept in scope and on track.
- Create monthly time tracking reports in order to accurately provide the division with proper invoicing.
- Ensure that all corporate mandated initiatives are implemented.
- Ensure that ACS standards, policies and procedures are followed and maintained.
- Superior team organizer and lead, with the ability to coordinate with technical staff without micromanaging
- Translator between business, technical, and sales people
- Phenomenal communication skills
- Able to perform well in the face of tight deadlines |
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Job
Type :
Not available |
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Job
Category :
Software/Hardware/EDP |
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Pay
Rate :
As Per The Company Norms |
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Skills
Required : |
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IT Infrastructure Technical Lead |
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Qualification
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Not Available |
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Career
Level :
Middle Management |
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Experience
:
Minimum 4 Years-Maximum 5 Years
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Other
Informations : |
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Not Available
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Contact
Information : |
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recruiter
ACS inc
Phone: (999) 999-9999
Web: https://acs71.recruitmax.com/MAIN/careerportal/Job_Profile.cfm?szOrderID=32151
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Reference : |
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Not Available
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Reference ID:
Not Available
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