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( DELAWARE
, Other Cities
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IT Consultant
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Defined Benefit Business Analyst
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( NEW JERSEY
, Jersey City )
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Job
Description : |
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Execute and own complex research initiatives and the analysis and resolution of technical issues, resulting from operational control breakdowns, legislative changes, or systems outages.
Processing of daily client administrative work
Create complex reports to meet client and internal needs.
Assist in the definition, development and maintenance of project and system requirements, technical specifications, and test plans.
Manage the production calendar to ensure all ongoing deliverables are met and executed within agreed upon Service Level Agreements.
Develop and maintain documentation of process flows, administrative summaries, and standard operating procedures; also identify and assist in the execution of process improvements.
May be responsible for Case management of participant escalations from the Contact Center to ensure timely closure; Conduct appropriate trend analysis as needed.
Work with other internal groups to prepare test plans to support technical infrastructure testing, data interfaces in/out of the system, employee communications, employee tools (IVR, web, account inquiry screens and/or PeopleSoft), and client reporting.
Monitor/manage client and internal escalations
Assist in the training and development of all staff.
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Job
Type :
Not available |
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Job
Category :
Software/Hardware/EDP |
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Pay
Rate :
As Per The Company Norms |
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Skills
Required : |
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Defined Benefit Business Analyst |
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Qualification
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Not Available |
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Career
Level :
Middle Management |
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Experience
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Minimum 4 Years-Maximum 5 Years
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Other
Informations : |
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Not Available
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Contact
Information : |
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recruiter
ACS inc
Phone: (999) 999-9999
Web: https://acs71.recruitmax.com/MAIN/careerportal/Job_Profile.cfm?szOrderID=47739
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Reference : |
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Not Available
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Reference ID:
Not Available
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