Configuration : Hands-on configuration of the SFDC Administration, Visual Force Pages and Controllers and OOPS with Force.com and also Getting Started with Salesforce CRM Navigation, Getting Started with Salesforce CRM SF

•Administration Essentials : Security Confirmation : Activate your computer, Navigation, Set up Admin options & UI, Organization Administration, Set your organization’s language & locale, Manage currency

•Customization : Create custom fields, Define dependent picklists, Customize lookup fields & formula fields, Customize page layouts, Customize standard related lists.

•Security & Access : Create & manage your users, Set organization-wide defaults, Learn about record access, Create the role hierarchy, Learn about the sharing model, Manually share records, Learn about folder access, Data Validation, Learn about Salesforce CRM data validation, Create data validation rules, Learn about custom fields required & unique properties, Learn about role transfer & mass transfer functionality, Data Utilities, Importing records using the import wizards, Use mass delete, Use mass transfer, Learn about storage utilization, Analytics, Create custom reports, Use advanced filters, Use conditional highlighting, Use custom summary formulas, Create dashboards.

•The AppExchange : Learn about the AppExchange, Install an app, Uninstall an app

•Marketing Administration : Learn about lead queue & lead assignment setup, Learn Web-to-lead & auto-response rules.

•Service & Support Administration : Learn about cases & solutions, Set up case escalation rules, Identify solution categories & suggested solutions.

•Salesforce Console : Navigate the Salesforce Console, Create a Salesforce Console

•Extending Salesforce CRM : Learn about custom objects, Learn about custom tabs, Learn about custom Web tabs, Build a custom app.

Building, Desiging & Visualforce

•Building , Designing Applications With Force.com & Visualforce: Learn about factors to consider when building a data model, Develop custom objects and fields, encrypted fields, field help, and field history tracking, Use master detail, lookup, and many-to-many relationships, Create a user interface for custom applications using the Custom Object tab, Page Layout, and Customization options, Set field attributes on the page layout, Use the Custom Object queue and event-based workflow rules with field update actions, Develop custom formulas and validation rules.