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( NEW JERSEY
, Other Cities
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IT consulting Service
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Principal ServiceNow System Administrator
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( TEXAS
, Dallas )
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Job
Description : |
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erforms Incident Management functions, effectively driving customer impacts to timely resolution and authoring executive summaries and remediation plans.
Leads improvements within the BU’s and with the service provider, including revising and implementing processes and tools in support of IT Service Management, especially Incident Management.
Ensures BU’s and service providers follow best practices and the enterprise policies and procedures for IT Service Management, especially Incident Management.
Identifies, documents, and coordinates follow up activities and plans for short and long term solutions.
Helps drive BU representatives and service provider in remediating and preventing customer impacts.
Works closely with BU representatives, engineers, and service provider. Acts as a point of escalation for BU representatives with the service provider.
Coordinates and communicates with Customer facing teams, helping align the message to customers during unplanned impacts. |
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Job
Type :
Not available |
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Job
Category :
Software/Hardware/EDP |
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Pay
Rate :
As Per The Company Norms |
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Skills
Required : |
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TIL or Six Sigma process improvement experience
ITSM tools such as ServiceNow
Microsoft Excel and PowerPoint
Business Objects Reporting |
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Qualification
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Not Available |
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Career
Level :
Middle Management |
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Experience
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Minimum 3 Years-Maximum 6 Years
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Other
Informations : |
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Not Available
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Contact
Information : |
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ZOLON Tech Solutions, Inc.
| Bhanu Prasad | Recruitment Manager | 1101 Pennsylvania Avenue NW, Suite 600 | Washington, DC 20004 |
| 202-644-7536 (Direct) | (202) 640-4366 (fax) | Click here to Apply Email |
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Reference : |
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Not Available
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Reference ID:
Not Available
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