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( TAMIL NADU
, CHENNAI
)
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Virtusa is a global provider of software development and related IT services. We deliver a measurable delta in productivity, profitability, and shareholder value to the world's leading companies.
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Global IT Helpdesk Manager
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( TAMIL NADU
, CHENNAI )
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Job
Description : |
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Have overall responsibility for the Global and local IT Help Desks and support personnel located at Hyderabad, Chennai and SL Advanced Technology Centers or in the US or UK.
? Provide technical expertise in the management, administration and maintenance of the organizations desktops, laptops, telecommunication equipment and related hardware and software and oversee end-user support.
? Create, refine and ensure adherence to processes for attending to user calls and project requirements.
? Hiring, training, professional development and growth of the help desk teams.
? Track user perceptions of IT support through the use of appropriate metrics.
? Analyze IT reports to anticipate problem areas on account of capacity and support constraints and initiate proactive action.
? Determine and write standards and procedures for support functions.
? Maintain accurate and current documentation of desktops, laptops and associated hardware and software assets.
establish and implement tactical and strategic plans for IT support and develop associated budgets.
Meet and consult regularly and proactively with key users, stakeholders, vendors and management to discuss and resolve challenges and support issues.
Remain informed of the most current IT trends and technology.
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Job
Type :
Not available |
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Job
Category :
Software/Hardware/EDP |
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Pay
Rate :
As Per The Company Norms |
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Skills
Required : |
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IT Helpdesk |
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Qualification
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Not Available |
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Career
Level :
Senior Management |
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Experience
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Minimum 7 Years-Maximum 12 Years
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Other
Informations : |
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Not Available
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Contact
Information : |
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Virtusa (India) Pvt. Ltd.
The Lords, Plot No: 1 &2
Northern Extension Area Ekkatuthangal,
Thiru - V - KA Industrial EstateGuindy
Chennai - 600 032, India
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Reference : |
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Not Available
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Reference ID:
Not Available
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