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( KARNATAKA
, BANGALORE
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HP operates in over 160 countries around the world and serves nearly one billion customers, from homes and home offices, to small and medium businesses, to data centers and the largest global enterprises. Here is an overview of our customer segment groups
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Quality Analyst
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( KARNATAKA
, BANGALORE )
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Job
Description : |
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Applies developed knowledge of Newton, support system environment and support system knowledge to monitor quality of ARMs processes by CSCs as per the quality legend, Maintain individual / process quality scores and report them weekly (need basis), provide feedback to individuals and track improvements.
o Monitor quality of the orders processed by Customer Service Coordinators and provide them appropriate feedbacks
o Maintain individual / process quality scores and report them on weekly / need basis
o Suggest changes for improvement in processes and setup processes to avoid errors
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Job
Type :
Not available |
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Job
Category :
Software/Hardware/EDP |
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Pay
Rate :
As Per The Company Norms |
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Skills
Required : |
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Experience with support systems, processes and policies
Experience in customer support methods.
Database and software experience.
Familiarity with analytical and statistical methods preferred |
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Qualification
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Not Available |
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Career
Level :
Middle Management |
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Experience
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Minimum 2 Years-Maximum 4 Years
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Other
Informations : |
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Not Available
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Contact
Information : |
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Hewlett-Packard India Pvt. Ltd.
24, Salarpuria Arena
Hosur Main Road, Adugodi,
Bangalore - 560 030
Tel: 25633555
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Reference : |
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Not Available
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Reference ID:
Not Available
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