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( MAHARASHTRA
, MUMBAI
)
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A People Company, Staffing the World
Kelly founded the temporary staffing industry in 1946, and has maintained a leadership position through the years based on a valuable premise: we invest in people.
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Voice and Accent Trainers
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( MAHARASHTRA
, MUMBAI )
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Job
Description : |
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To Train people on Voice & Accent, soft skills, behavior, voice modulation etc for US & UK customers.Experience in identifying the difference between Indian English sounds and Native English sounds.Responsible for research, development & preparing of voice & accent training modules.Design & Implement Programs/Modules/Manuals/Call Scripts for the process.Call coaching of associates and calibrating with Mgrs/TLs/QM on communication related issues.Floor Support.Call Audits/Call taking/Call monitoringCreate Training Reports.Evaluate Training Effectiveness.High people sensitization, High mentoring and Coaching skills.Handle Quality / Data Analysis & provide solutions |
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Job
Type :
Not available |
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Job
Category :
Call Centre/ITES/Customer Care |
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Pay
Rate :
As Per The Company Norms |
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Skills
Required : |
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Knowledge of phonetics and its practical application in voice and accent training.Knowledge of grammar , sentence structure and phraseology used by native English speakers(UK and US).Hands on experience in Call coaching of associates and calibrating with Mgrs/TLs/QM communication related issues.Excellent in communication skills, interpersonal skills, presentation skills, Customer service skills and in high people orientation. |
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Qualification
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Not Available |
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Career
Level :
Middle Management |
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Experience
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Minimum 3 Years-Maximum 4 Years
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Other
Informations : |
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Not Available
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Contact
Information : |
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Kelly Services Pvt Ltd
61, 6th Floor, Maker Chambers III
Nariman Point
Mumbai, 400021, India
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Reference : |
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Not Available
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Reference ID:
VNA
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