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( NEW JERSEY
, Other Cities
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IT consulting Service
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Service Delivery Manager - "Direct Client"
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( GEORGIA
, Atlanta )
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Job
Description : |
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Service: Ensures that critical or crisis issues are responded to immediately and that they are resolved within the guidelines provided by management; Manages chronic issues to resolution; Acts as the primary escalation point.
Value: Identifies the business value provided by the Client solution; Understands the ROI calculus and ensures that the relationship is living up to those expectations; Understands the business objectives of the customers at various stages of the relationship and aligns Client's services with those objectives; Provides client feedback on Client product offerings back to the Service Operations and Product organizations; Drives the activities of all partner organizations impacting his/her clients; Manages executive relationships both internally and externally; Visits the clients at regularly scheduled intervals; Plans and executes on value added activities for the clients. (e.g. user forums, trusted advisor engagements).
Technical: General understanding of virtualization and storage technologies. Ability to grasp technical concepts as it relates to customers' needs
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Job
Type :
Not available |
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Job
Category :
Software/Hardware/EDP |
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Pay
Rate :
As Per The Company Norms |
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Skills
Required : |
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Service delivery, Recover-2-Cloud, Advanced Recovery Services, project management, contract management, account planning, value, churn management, sales/ renewals, project management |
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Qualification
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Not Available |
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Career
Level :
Middle Management |
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Experience
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Minimum 4 Years-Maximum 5 Years
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Other
Informations : |
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Not Available
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Contact
Information : |
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Anand
Business Manager
Zolon Tech Solutions, Inc.
13921 Park Center Road | Suite 360 | Herndon, VA 20170
Direct: 703-634-0148 | T: 703-634-0146 Extn: 3007 | F: 703-636-7377
anand@zolon.com| www.zolon.com| IM: anandtekalkote@Yahoo
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Reference : |
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Not Available
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Reference ID:
Not Available
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