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( NEW JERSEY
, Other Cities
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IT Consulting company
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Helpdesk Support
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( NEW YORK
, New York )
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Job
Description : |
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We are looking for the following requirements for Help Desk Coordinator (Helpdesk Technician) position within the Customer Service Branch (CSB) Team. As a team member, the responsibilities are to respond to and diagnose problems through discussions with remote users located at Fort Knox and other locations throughout the United States, Hawaii, Puerto, Virgin Islands, Korea, Germany, etc. Population served is approximately 22,000 personnel/staff. This includes problem recognition, research, isolation, and recommendations on resolution procedures/steps. Team members are typically able to resolve less complex problems immediately, while more complex problems are escalated to senior level help desk personnel or team lead.
Requirements:
- Minimum two years of Industry Knowledge. Prior Army Recruiting experience is a major plus.
- Minimum two years experience in Personal Computer (PC) hardware/software maintenance and Help Desk support.
- Ability to isolate the cause/effect and prioritize problems using monitoring tools and understanding of software applications relating to the recruiting mission.
- Ability to quickly develop new job-specific skills.
- Ability to develop instructions in a logical, detailed flow.
- Knowledge of Microsoft Office is required.
- Must demonstrate effective oral and written communication skills.
- Excellent customer facing skills and demonstrated ability to obtain information from the customer in order to resolve errors or problems.
- Willingness to perform shift work and on occasion may be required to work additional hours beyond normal shift and also on weekends.
- Help Desk Professional certification is required |
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Job
Type :
Not available |
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Job
Category :
Software/Hardware/EDP |
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Pay
Rate :
As Per The Company Norms |
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Skills
Required : |
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Candidates have to be open to all shifts. The ITSD is now on SWING SHIFT |
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Qualification
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Not Available |
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Career
Level :
Middle Management |
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Experience
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Minimum 3 Years-Maximum 5 Years
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Other
Informations : |
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Not Available
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Contact
Information : |
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Douglas Beaumont
502-499-4739
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Reference : |
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Not Available
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Reference ID:
Not Available
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