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( NEW JERSEY
, Other Cities
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IT Consulting company
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Systems Analyst (Help Desk Support)
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( OHIO
, Cincinnati )
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Job
Description : |
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This is a basic level help desk position. Applicant needs prior customer service and technical phone support experience. Must have basic knowledge of troubleshooting software, password resets and using ticketing systems to escalate issues.
Provides phone technical support service to clients end users (internal and external) by providing a single point of contact to report problems or direct inquiries regarding IT-related "break-fix" and "how-to" issues in accordance with appropriate industry standards. Analyzes user problems through various troubleshooting techniques. Logs and dispatches incidents to the appropriate personnel. Maintains IT service management software appropriate for role. Resolves incidents within appropriate industry standards. Handles general administrative duties. Other duties as assigned.
This will be either a 1st or 2nd shift position. There is a possibility it could require 1 weekend day (possible 2) work each week.
About TEKsystems:
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other |
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Job
Type :
Not available |
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Job
Category :
Software/Hardware/EDP |
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Pay
Rate :
As Per The Company Norms |
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Skills
Required : |
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This will be either a 1st or 2nd shift position. There is a possibility it could require 1 weekend day (possible 2) work each week.
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Qualification
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Not Available |
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Career
Level :
Middle Management |
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Experience
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Minimum 3 Years-Maximum 6 Years
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Other
Informations : |
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Not Available
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Contact
Information : |
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DeNay Wimberly
216-606-3695
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Reference : |
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Not Available
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Reference ID:
Not Available
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