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( GEORGIA
, Other Cities
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IT Consultant
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Customer Care/ Operations Support- Manager
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( TEXAS
, Dallas )
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Job
Description : |
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•Manage day-to-day operations and directs the team responsible for ownership of business processes
•Ensure quality and efficiency measures are met within the team and in accordance with service level agreements
•Provide coaching and feedback to direct report positions to ensure satisfactory performance levels
•Use business tools and advanced industry knowledge to identify problem areas and document business requirements
•Identify and recommend operational and technological tools to improve efficiency
•Work with Information Technology group to resolve issues and improve operational efficiency
•Establish and maintain effective work procedures
•Review, assess and identify training needs to provide staff with necessary skills and knowledge
•Understand, communicate and implement strategic direction and leadership for HCL to ensure consistent and cohesive business objectives and to enhance customers’ experiences in both a regulated and a competitive market
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Job
Type :
Not available |
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Job
Category :
Software/Hardware/EDP |
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Pay
Rate :
As Per The Company Norms |
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Skills
Required : |
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Customer Care / Operations Support, Customer Service |
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Qualification
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Not Available |
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Career
Level :
Middle Management |
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Experience
:
Minimum 3 Years-Maximum 5 Years
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Other
Informations : |
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Not Available
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Contact
Information : |
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Sr. Resource Specialist
SYSTEL INC | Atlanta, GA
Office: +1-678-250-9859
Toll Free: +1-888-8SYSTEL ( 879-7835 ) x 326
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Reference : |
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Not Available
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Reference ID:
Not Available
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