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( NEW JERSEY
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IT Consulting company
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Desktop Support
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( FLORIDA
, Other Cities )
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Job
Description : |
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Executes customer service requests within the processes, policies, and procedures established by NMCI Enterprise Field Services
- Ensures customer service effort is precisely documented in Remedy/HP Service Manager.
- Responsible for the repair and maintenance of printers, monitors, scanners and hardware.
- Responsible for loading new software and systems and on existing computer systems.
- Repair computer systems on site for customers and document troubleshooting resolutions.
- Observe the working of all computer/printer assets and identify the defects/shortcomings in performance; replace new parts ensuring minimum downtime for customers.
- Order and track warranty parts replacements for systems via HP Service Manager.
- Inform Queue Manager of unusual or new problems, especially if multiple occurrences exist.
- Work with networking specialists to coordinate moves, changes or break-fix.
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Job
Type :
Not available |
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Job
Category :
Software/Hardware/EDP |
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Pay
Rate :
As Per The Company Norms |
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Skills
Required : |
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Destktop Support, Secret Clearance, Windows 7, Remedy |
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Qualification
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Not Available |
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Career
Level :
Middle Management |
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Experience
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Minimum 4 Years-Maximum 5 Years
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Other
Informations : |
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Not Available
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Contact
Information : |
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Phelps,Diana
TEKsystems
4300 Legendary Drive, Suite 206
Destin, FL 32541
Web: http://www.teksystems.com
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Reference : |
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Not Available
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Reference ID:
Not Available
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