2/02-1/06 FixMyBug Computer Inc. Owner /President Increased first year revenue from $51,000 to $274,000 in 4 years
Author – Complete Guide to Cleaning Your Computer Web Author – www.FixMyBug.com -- www.troublewithmypc.com Secured contracts with 3 major companies Dell, Radio Shack, and ABSAP Installed and maintained WAN/LAN for 14 local companies Custom built over 200 computers for both residential and corporate users Repaired over 3000 computers
Isolated and defined 1 unknown virus which now is being removed by the major virus removal companies. Recovered data for both the Springfield and Holyoke Police Departments Completed all repairs for 2 local computer companies on an outsource basis Member of Springfield and Chicopee Chambers of Commerce 3/00 – 6/02 Verizon WAN/LAN Computer Support Manager
Maintained 4 file servers Supported 500 desktop users Implemented remote desktop Support for quicker resolution of issues
Project lead for the Western Mass DNS conversion when GTE merged with Bell Atlantic
Project leader for the Desktop Standardization of Western Massachusetts
Asset management of all I.T. equipment for Western Massachusetts Converted 500 windows 98’ workstations to Windows 2000 and XP Increased productivity of the support team by implementing remote desktop support and desktop standardization
10/96 – 3/00 Phoenix Home Life Level 2/3 Desktop Support / Jr. Project Manager
Helped develop and distribute, using WinInstall and unattended install text files, to migrate desktop users to the Phoenix Desktop Standard Distributed Desktop Standardization to 5000 users
Implemented the upgrade of 700 hard drives
Implemented the upgrade of 1100 pc’s with memory Implemented the upgrade of the system BIOS in over 5000 pc’s for Y2k
Implement Tivolli software to the helpdesk to track and distributed support tickets
Created a software tracking Database for Departmental leaders to maintain the proper license’s central contact person between the I.T. department and other departments for the purpose of determining needs for future hardware and software.
Resolved customer issues based on help tickets created by the internal help desk
Trained the Help desk technicians the better support the end user by enabling them to solve the less complicated support issues
Asset tracking of all corporate equipment through asset tags and bar-coding
Managed 10 level 2 techs making sure that the goals of the department were meet on a daily basis