Allstate/Encompass Insurance Company
South Barrington, IL 60010
October, 1997 to Present
Project Manager Technology Interface
Project manager for XML real-time implementation, all IVANS Transformation Station and AMS TransactNOW interface capabilities.
Introduce new technology accomplishments and conduct training for company field sales staff and independent agent base.
Perform third level carrier specific support for agency management systems and analyze user requirements, procedures and problems in order to improve software performance and accessibility.
Research data and input for development of technology to keep Encompass Insurance technically competitive in the independent agent market.
Conduct research pertaining to the development of new information systems and study existing information processing systems to evaluate effectiveness and resolve questions of program intent, data input, output requirements and inclusion of internal controls and conferred with upper management on concerns with various programs.
Attend local and national insurance software developers presentations, conferences, workshops, and educational seminars to research competitive carriers, technology products and the needs of independent agents (ACORD, IVANS, ASCnet, AMSUG, etc.).
As Web Administrator - create, edit and publish (XML update, connectivity white paper, XML white paper). Full utilization of Team Site web page development software and Web Trends/Web Side Story web site usage tracking software.
Technology advocate for Encompass and Allstate independent agents.
Other Business/Technical Experience and Merit
Highly skilled with computer systems and software (NT administrator, HTML, PC repair, and trouble shooting). Over 13 years experience in all MS Office Products.
Over 15 years experience in Accounting & Finance and over 25 years of experience in the insurance industry: CNA Insurance
Previous positions held: Financial Technician/Analyst, Accountant (multiple levels), Business Analyst (multiple levels), Technical Support Analyst, Technical Analyst, Senior Technical Analyst, Staff Analyst
Versatile and highly motivated possessing excellent communication skills.
Excellent at managing mid level projects, defining project priorities, developing business requirements, technology marketing and implementing tasks.
Major strengths in planning, problem solving and communication; demonstrated record of high performance standards, including attention to schedules, deadlines, budgets and quality work.
Recent Accomplishments
Key contributor to Encompass Insurance receiving 2005 “Personal Lines Carrier of the Year” Award and 2004 “Innovator of the Year” Award – ASCnet (Applied Systems Client network)
Key contributor to Encompass Insurance receiving 2005 “Special Recognition Award” in honor of being the first insurance carrier to implement alerts – IVANS (Insurance Value Added Network Services