April 2004 – Jan 2005
OIT Tech. Support Services
Nova Southeastern University
Davie, FL

· Assisted with configuration/repairs/component replacements to:
-University department desktop computers.
-NSU Webmail server.
-Dental Imaging laptops (dental students).
-Microsoft Exchange server.

· Assisted Field Technicians in troubleshooting inoperable computer systems
· Configuration of MS Outlook email for Exchange and POP3 accounts
· Removal of spyware and viruses, MS Windows OS upgrades and patch installations
· Resolved network connectivity issues.
· BIOS configuration.
· Installed and configured Oracle 9i to interact with MS Access and MS Excel using in-house software.
· Installation of MS Windows XP Pro, Windows 2000.
· Added users to network domain, created directory permissions.
· Configured firewall settings.
· Scripted batch files for custom installations of in-house software development.
· Assisted in preparing quotes of computer system equipment to department heads.

2002–2003
American Trucking Inc.
Panama City, Panama

· Computer Systems Administrator.
· Software analyst
· Installed MS Windows XP Professional, Windows 98SE, Windows server 2000 and Linux Red Hat.
· Designed and maintained Ethernet network architecture using switches and routers and a 3rd party firewall.
· Liaison between ISP and American Trucking when troubleshooting network connectivity issues.
· Computer repairs, configuration and maintenance.
· Created batch script files for maintenance schedules.
· Responsible for the maintenance of the company’s network 24/7.
· Spyware and virus removal and prevention, MS Windows OS and Office patch installations.
· Aided computer users with software usage of MS Office Suite.
· In charge of technical support, maintaining PCs fully upgraded and patched.
· In charge of presenting a budget regarding computer parts and upgrades needed.
· In charge of repairs and replacement of video cards, CPUs, network cards, memory, sound cards, scanners, and motherboards.

2002
Empresas Toledano
Panama City, Panama
2-month Tech support Practicum.

· Aided in network maintenance with CAT 5 cable inspections and replacements.
· Assisted with replacements of CPUs, memory, video cards, LAN cards, real time clock batteries.
· Spyware and virus removal and prevention.
· Setup and configuration of proxy servers across small LANs within the departments.
· Maintained the PC operating systems and applications patched and updated.