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Preview of mandar's Resume
Career Objective
B com with 4 yrs exp as Helpdesk executive
 
Keyskills
Dealing with different types of queries in application at the different branches with respect to FINACLE Attaining oral on IP Phone and written calls locked on Helpdesk(HP Open view) by branches and give right solution within TAT specified by
 
Qualification
 
  Course Institute Year
UG BCOM MUMBAI UNIVERSITY 2003
PG
Other Qualification :
 
Target Job
 
Job Details
Experience :   8 Years,4 Months
Job Type :  Permanent
Visa Details :   Need H1 Visa
Work in Other Countries :   India
 
Brief Summary Of Resume/Project Details
My Role:
Dealing with different types of queries in application at the different branches with respect to FINACLE
Attaining oral on IP Phone and written calls locked on Helpdesk(HP Open view) by branches and give right solution within TAT specified by the HEWELETT PACKARD LIMITED (HP)
Keeping records of the solution given to the user at Branch
Escalated queries to the next level within less time period
Providing training to new joiners related to Finacle modules


Job responsibilities are:
Handling all queries related to following topics in the FINACLE application
Account opening and closure i.e. Saving, Current ,Overdraft, Cash credit ,Deposits
Secured and unsecured loans
User id creation of FINACLE
Transactions related to cash and transfer
Clearing i.e. Inward clearing and Outward clearing, returns, rejections etc.
Direct/Indirect Taxes, Sales tax, PPF, Pension payment etc.
Account statements and various reports/scrolls
Clarifications and verifications of Interrelated topics/transactions
Inventory movement
Loans and Advances
Centralized clearings
Demand Draft ,Pay order issue and payment
Rules and policies
RTGS (Real Time Gross Settlement)
NEFT (National Electronic Fund Transfer)
JETCL( upcountry cheque clearings)
TDS Management and Remittance to RBI
Trade Finance Inland and Foreign Bill Maintenance

 
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